Warranties

At housenumber.store, we take pride in providing high-quality, personalized products. Please read our warranty policy carefully to understand your rights and responsibilities as a customer.

Incorrect or Damaged Items

If you receive the wrong item or if your product arrives damaged:

• You have 24 hours from the registered delivery date (as recorded by the postal service) to report the issue.
• Contact us in writing at hello@housenumber.store.
• For damaged items, please include a photo of the broken product with your report, along with a proof of reporting the incident to the delivery company.
• We will send a replacement item for incorrect or damaged products. Refunds are not offered in these cases.

No Returns Policy

• All our products are personalized, unique, and made to order.
• As such, all purchases are final, and we accept returns only in very limited circumstances.

For the full details of our Returns and Refund policy, click here.

Installation Responsibility

• The customer is responsible for the proper installation of the product.
• We do not assume responsibility for any damage, breakage, or wear resulting from improper or unprofessional installation.

Environmental Damage Disclaimer

We do not take responsibility for damage caused by:

• Damages resulted from improper handling, installation or use
• Extreme weather conditions (heat or cold)
• Seawater exposure
• Impact, drop, fall or other major physical force the product is not designed for
• Other harmful or corrosive effects on the ceramic items or metal frame

Please ensure that you install and maintain your house number in an appropriate environment to maximize its lifespan and appearance.

By making a purchase from housenumber.store, you acknowledge and agree to the terms of this Warranty policy. If you have any questions or concerns, please contact our customer service team at hello@housenumber.store.